Once you have it, you will have to enable the service so that you can provide the remote support person with full controls of your device. This is the addon you need to install from the playstore:- Īs well as installing the above app on your parents box, I assume you have registered an account with Teamviewer from your laptop which will mean you have a Teamviewer user name (your email address) and password, which you will be asked to input when you run Teamviewer Host on your parents box.The Universal Add-on is actually an extra downloadable option within the TeamViewer QuickSupport app for Android.
If I find a clear set of instructions/video online I will post it. If you have Teamviewer Quick Support App on your parents box, you can connect using that app, just your parents will have to initially be available at their box to run quick support and work with you to make the connection.
The benefit of using Host is that having done the above successfully once, your parents box will be in your Teamviewers trusted devices and you will be able to connect remotely without your parents doing anything, other than having the box switched on. You should now be connected and in control of your parents box. Then back to your parents box and select assign. You will be sent an email asking you to add your parents box to your trusted devices, do this. Then input your Teamviewer login details. When you run Teamviewer Host for the first time you will be asked to install another Teamviewer App app, do that. Login to your Teamviewer account on your PC/Laptop. I always download from the playstore as you get automatic updates.Īs well as installing the above app on your parents box, I assume you have registered a free account with Teamviewer from your laptop which will mean you have a Teamviewer user name (your email address) and password, which you will be asked to input when you run Teamviewer Host on your parents box. Click to expand.This is the addon you need to install from the playstore:.
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